AGENT 99

Agent 99 is a hosted, web-based, ASP type offering designed to provide leading edge contact centre services. It is a flexible cost-effective contact solution that assists in managing multi-channel interactions and delivering faster and more comprehensive responses to customers. You can deal with and manage all the enquiries from phone, email, and web from one clear view, and directIt has several key features that characterise and differentiate it from traditional contact centres solutions:  customers via the most suitable channel (eg. Phone, Email, Web Chat or voicemail) to the right person. Agent 99 allows you to monitor and measure the level of enquiries to gain a better understanding of calls levels in order to improve customer service.

• "Zero Footprint" - requires no additional hardware or software
• No capital investment required
• All infrastructure hosted at NEC's data centre
• All configuration, administrtion, and reporting providied via standard internet browser
• Location independant, agents can operate from anywhere
• Very rapid provisioning (can be just hours)
• Very flexible, pay-per-use, monthly charges

Translated to benefits for...

1. Affordable

Web-based interface - there is no need for investment in telephone switches, complicated installations, or even special software

Fixed 'pay for use' pricing - client can anticipate costs and never pay for un-used licenses, capacity, functionality or infrastructure

2. Quick

Fast deployment - web based set-up and online training means customers are up and running in days not months

Respond to peak demand - Additional agents can be quickly set-up and log-in and take calls from any location (with internet access)

3. Easy

Easy to use web interface - users can configure everything via the interface including queues, skills, agents, IVR's call recording, RM

One clear view - combines phone, email, voicemails, and records together in an easy-to-use browser interface

Q-MASTER

Q-Master delivers organizations of all sizes the ability to connect easily with their customers and build effective customer relationships.  With Q-Master, you can empower your agents with the information they need to rapidly answer queries and use intelligent skills-based routing to ensure each customer reaches the right agent every time. Q-Master enhances customer service levels, helps reduce abandonment rates and increases staff productivity. 

A key benefit of Q-Master is the ability to manage phone, email and web-initiated requests in a single environment, allowing streamlining of your contact centre operations.

For a decade Q-Master has be at the forefront of contact centre applications, delivering integrated customer contact solutions that scale to meet the needs of any business.

CORUS

Whether youre in a meeting, out of the office or away from your desk, your customers and co-workers need to be looked after.

Caller care is about making sure they receive a great response every time. With this in mind, NEC brings you Corus; an enterprise messaging application specifically designed to manage all your telephony communications in a single unified messaging environment.

 Corus is modular so you have the flexibility to pick and choose the components that best meet your needs. The modules can stand alone or be seamlessly integrated for a complete call management solution.

GENESYS CONTACT CENTRE

Connect first time, every time with Genesys.

The Genesys Product Suite is modular so enterprises can start with the capabilities that address specific business needs and use them independently or in combination to further leverage their return-on-investment.  An example of some of the Genesys Products available are:

• Inbound Voice (Enterprise and Network Routing)
• Outbound Voice
• E-mail
• Workforce Management
• Genesys Voice Platform
• Agent Desktop