FAQs

NEC SV8100 COMMUNICATIONS SERVER

The SV8100 is compatible with NEC's UNIVERGE Voice Security Recorder (VSR) provides a total solution to call recording, documentation and agent evaluation by bringing together communications as a part of NEC's UNIVERGE360 approach. VSR provides a way to improve your company's level of service and increase your Return on Investment (ROI) through the information it provides. /nThe UNIVERGE VSR solution is comprised of the VSR Unit, the 4-Port Digital Call Logging Unit, and two pieces of software -VSR Manager and VSR Reporter Pro. Together, these solutions offer a comprehensive call recording and agent evaluation package for businesses both large and small.

What is UM8000-mail solution?

The UM8000-Mail solution is an enhanced, in-skin unified messaging system that delivers abundant message storage, scalable port capacity and all the features you've come to expect from NEC, a leader in voice messaging products. It perfectly exemplifies NEC's UNIVERGE®360 approach by adding elements of Unified Communications into the business and is designed specifically for the SV8000 series communications servers. UM8000-Mail offers a reliable system with a smaller footprint and lower operating cost than other systems.

Does the SV8100 support Automatic Call Distribution (ACD)?

Yes. The SV8100 supports the new UNIVERGE® SV8000 Series ACD. /nThe SV8000 Series ACD facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing. /nThe PC-Based Supervisor with Reports feature can be used for agent scheduling, business analysis and improvement of scheduling efficiency. The reporting package features an easy-to-use PC interface for compiling, analyzing and managing information. This convergence of technology and communication positions the SV8000 Series ACD as a key element of NEC's UNIVERGE360 approach.

How do I reduce call-hold periods with the SV8100?

For today's small-to-medium size businesses (SMB), there is simply no place for long call-holding periods, incorrect call routing or lost messages. While organizations seek the right solution to address these issues, they also expect improved efficiency, economy and convenience. /nThe UNIVERGE® VM8000 InMail Solution, a part of NEC's UNIVERGE360 approach to fully integrate communications into the business environment, is ideal for SMBs wishing to ensure that all callers get to the people and information that they need without prohibitive hold times or dropped calls. It is an embedded solution for the UNIVERGE SV8100 Communication Server that provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet a SMB's communication needs both now and in the future.

What is the easiest way to manage my own terminals with the SV8100 Server?

The easiest way to manage your own terminals if you are using the SV8100 Server is to install the UNIVERGE® SV8000 Series PC Pro/WebPro. /nThe SV8000 Series PC Pro/WebPro is an instrumental troubleshooting tool that empowers users to manage their own terminals and provides them with the functionality needed to simplify communications. PC Pro/WebPro is a part of NEC's UNIVERGE360 approach to integrating communications technology into the business environment. /nMost PC Pro/WebPro programming is done via three views - Standard, Wizard and System Data. These views are accessible through menu items, a tabbed view or one-click icons.

What is the SV8000 Series Desktop Suite?

The UNIVERGE® SV8000 Series Desktop Suite is a significant component of NEC's UNIVERGE360 approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today's increasingly mobile world. For more information on the SV8000 Series Desktop Suite, follow the links from our home page.

Does the SV8100 have a hospitality management solution?

The UNIVERGE® SV8000 Series Hospitality Management is the perfect solution for both the UNIVERGE SV8100 and SV8300 Communications Servers. /nThe UNIVERGE® SV8000 Series Hospitality Management allows specific applications to integrate with business processes based on specialized roles within an organization. These role-enabled communications are a core component of NEC's UNIVERGE360 approach. It provides advanced services to ensure your guests have a memorable stay. They can access the latest messaging services, and your business benefits from extensive features including flexible numbering, room status and toll-restriction check-in mode. Hospitality Management even works with your Property Management System (PMS) through Property Management System Integration (PMSI) to support many key front and back-office functions.

With the SV8100, can I monitor/analyse phone calls and trunk usage?

Yes! With UNIVERGE SV8000 Series Communications Analyst. SV8000 Series Communications Analyst is an easy-to-use, graphically-oriented software package that captures, monitors, and analyzes phone calls and trunk usage for single or multiple locations. It provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems. /nFor both SMB and enterprise organizations, Communications Analyst it enables productivity measurement, cost management, toll fraud monitoring and billing creation. /nBecause it is a scalable solution, with uncomplicated licensing and upgrades that are simple to implement, it can grow as your business grows. Its enterprise-level database standards ensure that your company will never outgrow it. Data can be centralized from multiple phone systems and locations with simple, easy reporting across the network. /nCommunications Analyst even integrates seamlessly with most PMS systems. Those in the hospitality industry will find its customer billing features especially useful.

PRODUCT AND MODEL LIST

NEC Xen Topaz product and model numbers

NEC XEN TOPAZ KEY TELEPHONE SYSTEM
STOCK	MODEL	DESCRIPTION
NUMBER
MAIN EQUIPMENT
9E+06	Topaz IP2AT-924M KSU	Xen TOPAZ Digital Key Service Unit, with 3 PSTN and 8 Hybrid Ports, BGM/MOH connection, External Speaker connection, No Battery Back Up, Features & Specs CD??
9E+06	Topaz IP2WW-2OPBOX	Option Interface Box for ISDN cards (Max 2 cards)
9E+06	Topaz Ext. Battery Box	External Battery Box - Batteries not included
TRUNK & EXTENSION CARDS
9E+06	Topaz IP2AT-308E-A1	Expansion card, 3 Port PSTN Trunk and 8 Port Extension Card - Hybrid Digital and Analog
9E+06	Topaz IP2AT-008E-A1	8 Port Extension Card - Hybrid Digital and Analog
9E+06	Topaz IP1WW-2BRIU-S1	ETSI 2 x ISDN BRI Interface Card (2x OnRamp 2)
9E+06	Topaz IP1WW-4BRIU-S1	ETSI 4 x ISDN BRI Interface Card (4 x OnRamp 2)
APPLICATION CARDS
9E+06	Topaz IP2AT-2PGDU-A1	Door Phone card and Door Lock Release Relay (supports 2 Door Phones)
9E+06	Topaz IP2WW-EXIFU-A1	SMDR, LAN, CF, Exp
9E+06	Topaz IP2WW-EXIFU-B1	Programming Interface card, with SMDR (fitted with RS232 connection)
ADAPTERS AND SOFTWARE
800188	DP-D-1D	Door Phone Speaker
HANDSETS
9E+06	Topaz IP2AT-6TD TEL (BK)	System Integral handset (BLACK) with 6 Buttons, plus 10 user programmable buttons, no LCD, ICM answer back
9E+06	Topaz IP2AT-6TXD TEL (BK)	System Integral handset (BLACK)with 12 Buttons, plus 10 user programmable buttons, LCD, Hands free
9E+06	Topaz IP2AT-12TD TEL (BK)	System Integral handset (BLACK) with 12 Buttons, plus 10 user programmable buttons, no LCD, ICM answer back
9E+06	Topaz IP2AT-12TXD TEL (BK)	System Integral handset (BLACK) with 12 Buttons, plus 10 user programmable buttons, LCD, Hands free
9E+06	Topaz IP2AT-64D DSS CONSOLE (BK)	64 Key Operator Add-on Console - Direct Station Selection Module BLACK
9E+06	Topaz IP2AT-24DL DLS CONSOLE (BK)	24 Key Operator Add-on Console - Direct Line Selection Module BLACK
INTEGRATED DIGITAL VOICEMAIL
9E+06	Topaz IP1WW-DSPDB-B1	VMS - Voice Announce/Voicemail Base Card (requires item 8502769 or 8502770)
9E+06	Topaz IP1E-CF-C1	VMS - CF (256M) providing 7.5 hours of storage, built in VAU (16 Channels) and VM (8 Channels)
9E+06	Topaz IP1E-CF-D1	VMS - CF (128M) providing 3.5 hours of storage, built in VAU (16 Channels) and VM (8 Channels)
USER GUIDES
	Topaz Features & Spec Hard Copy	Xen Topaz Features & Specifications Manual - HARD COPY
9E+06	Topaz User Guide	Xen Topaz Handset User Guide
9E+06	Topaz V/Mail User Guides	Xen Topaz V/Mail User Guide

NEC Xen Alpha product and model numbers

NEC XEN ALPHA KEY TELEPHONE SYSTEM
STOCK	MODEL NUMBER	DESCRIPTION
9E+06	Xen-A B614-B13 KSU	Xen Alpha Key Service Unit, includes 2 PSTN & 6 ESI ports, Battery Back up, external paging port, MOH/BGM port, Features & Specs CD, RELEASE 5 MAIN SOFTWARE
TRUNK CARDS
9E+06	Xen-A COI(2)-B13 ETU	2 Port PSTN Trunk Card
9E+06	Xen-A CID(2)-B13 UNIT	Analogue Caller ID Unit for 8502408 & 8502405
9E+06	Xen-A BRT(1)-B13 ETU	ETSI ISDN BRI Interface Card: 1 x OnRamp 2
EXTENSION CARDS
9E+06	Xen-A ESI(8)-B13 ETU	8 Port Digital Extension Card
9E+06	Xen-A SLI(2)-B13 ETU	2 Port Analogue Extension Card
9E+06	Xen-A PBR-B13 ETU	DTMF (Push Button) Receiver Card. May be required for Analogue Extensions and VRS/Automated Attendant applications
APPLICATION CARDS
9E+06	Xen-A VRS-B13 ETU	Xen Alpha Announcement Card - provides Auto Attendant/Auto Answer/Manual Answer/Message On Hold/UCD Message
9E+06	Xen-A DPH-B13 ETU	Door Phone Interface/Door Lock Release Card
9E+06	Xen-A TRF-B13 ETU	Trunk Transfer Card for Call Forward External or Trunk to Trunk transfer
9E+06	Xen-A MIF-B13 ETU	RS-232 Interface (SMDR / PC Prog.)
ADAPTERS AND SOFTWARE
9E+06	Xen-A PC Programming CD	PC Programming Software (Maintenance Administration Terminal)
800188	DP-D-1D	Door Phone Speaker
HANDSETS
9E+06	Xen-A DTB-16-1A (WH) TEL	Alpha Talk - 16 button digital non-display handset (WHITE ONLY)
9E+06	Xen-A DTB-16D-1A (WH) TEL	Alpha Vision - 16 button digital display handset (WHITE ONLY)
INTEGRATED DIGITAL VOICEMAIL
9E+06	Xen-A VMS(2)-B13 ETU	Xen Mail Alpha Integrated Digital Flash ROM Voicemail
COMPUTER TELEPHONY INTEGRATION (DTU Series e only)
9E+06	Xen-A CTA-BA + PC Att	Xen Alpha CTA + PC Attendant Software
9E+06	Xen-A CTA-BA + PhoneMAX	Xen Alpha CTA + PhoneMAX Software
USER GUIDES
9E+06	Xen-A Features & Spec Hard Copy	Xen Alpha Features & Specifications Manual - HARD COPY
9E+06	Xen-A User Guide for DTB and DTU series handsets	Xen Alpha Handset User Guide

DTB SERIES HANDSETS (XEN ALPHA ONLY)
9E+06	Xen-A DTB-16-1A (WH) TEL	Alpha Talk - 16 button digital non-display handset (WHITE ONLY)
9E+06	Xen-A DTB-16D-1A (WH) TEL	Alpha Vision - 16 button digital display handset (WHITE ONLY)

ANALOGUE HANDSETS
9E+06	DTR-1-1A (BK) TEL	AT 21 Analogue handset Series i style handset BLACK
9E+06	DTP-1HD-2A(WH) TEL	AT 30 Analogue handset

DTU SERIES e HANDSETS AND ADAPTORS (CTA available)
9E+06	DTU-8D-1A(WH) TEL	Xen Look Handset WHITE
9E+06	DTU-8D-1A(BK) TEL	Xen Look Handset BLACK
9E+06	DTU-16D-1A(WH) TEL	Xen Exec Handset WHITE
9E+06	DTU-16D-1A(BK) TEL	Xen Exec Handset BLACK
9E+06	DTU-32D-1A(WH) TEL	Xen Professional Handset WHITE
9E+06	DTU-32D-1A(BK) TEL	Xen Professional Handset BLACK
9E+06	ADA-UA UNIT	Analogue Recording Device Adaptor
9E+06	Xen APR-UA UNIT	Analogue Port Adaptor (Requires item 4523424)
9E+06	Xen SLT(1)-U13 ADP	Xen Analogue Handset Adapter (for Xen Systems ONLY)
9E+06	HFU-UA(WH) UNIT	Full-duplex handsfree unit (requires item 4523424)
5E+06	ACA-UA UNIT	Power Supply Adaptor for HFU, APR and CTA
9E+06	WMU-UA UNIT	Wall Mount Unit for SIDT when adaptors are fitted

DTR SERIES i HANDSETS AND ADAPTORS (No CTA available)
9E+06	DTR-8D-1A(WH)TEL	NEC 8 Button Essentials Handset WHITE

Nec Xen Axis and Xen Master product and model numbers

NEC XEN MASTER / XEN AXIS KEY TELEPHONE SYSTEM
STOCK	MODEL	DESCRIPTION
NUMBER
XEN MASTER KSU
9E+06	B64-U13 KSU	Basic Cabinet Master, includes Power Supply, Battery Backup, Brackets
9E+06	E64-U13 KSU	Expansion Cabinet Master, includes Expansion Interface Card, Power Supply, Battery Backup, Brackets
9E+06	CPUB( )-U13 ETU	Central Processing Unit Master, RELEASE 5 SOFTWARE
9E+06	FCE-U13 UNIT	Front Cover Extender, used with Telamux only
XEN AXIS KSU
9E+06	B48()-U13 KSU	KSU for Axis, includes Main Processor Board, 8 Digital Extensions, Battery Backup, External Paging, MOH/BGM, RELEASE 5 SOFTWARE
TRUNK CARDS
9E+06	COI(8)-U13 ETU	8 PSTN services
9E+06	COID(8)-U13 ETU	8 PSTN services with CND
9E+06	COI(4)-U13 ETU	4 PSTN services
9E+06	COID(4)-U13 ETU	4 PSTN services with CND
9E+06	TLI(2)-U13 ETU	E&M Tie Line interface card
9E+06	DID(4)-U13 ETU	Analogue Indial Card
9E+06	PRT(1)-U13 ETU	ETSI ISDN OnRamp 10/20/30 (PRI) Interface Card
9E+06	BRT(4)-U13 ETU	ETSI ISDN 4 x OnRamp 2 (BRI) Interface Card
9E+06	CLKG-U13 UNIT	Clock Interface Unit for ETSI ISDN & PHS
EXTENSION CARDS
9E+06	ESI(8)-U13 ETU	8 Digital Extensions Card
9E+06	SLI(8)-U13 ETU	8 Analogue Extensions Card
9E+06	SLI(4)-U13 ETU	4 Analogue Extensions Card
9E+06	OPX(2)-U13 ETU	2 Outdoor Extension Card
APPLICATION CARDS
9E+06	VRS(4)-U13 ETU	4 Channel Voice Recording Service
9E+06	PBR( )-U13 ETU	4 Channel Push Button Receiver card
9E+06	VDH2(8)-U13 ETU	Telamux Voice & Data Ethernet Hub card, 10Mb
9E+06	ECR-U13 ETU	External Paging/Relay card
9E+06	DPH(4)-U13 ETU	Door Phone/Relay Interface card
800188	DP-D-1D Door Phone	Door Phone
9E+06	MIFA( )-U13 ETU	UCD Card
9E+06	KMA + MIS S/W	ACD/MIS Upgrade Kit (from UCD to ACD)
9E+06	MIFM( )-U13 ETU	Local/Remote programming, SMDS Card (without Modem)
9E+06	KMM Only	CND Upgrade Kit (for MIFM)
9E+06	KML + LCR S/W	LCR Upgrade Kit (for MIFM)
9E+06	KMM + LCR S/W	LCR + CND Upgrade (for MIFM)
9E+06	MDM-U13 UNIT	Integrated Modem Card 28.8kbps
9E+06	Xen CNF(8)-U13 ETU	Xen Multiline Conference Bridge Card
HANDSETS
9E+06	DTU-8D-1A(WH) TEL	Xen Look Handset WHITE
9E+06	DTU-8D-1A(BK) TEL	Xen Look Handset BLACK
9E+06	DTU-16D-1A(WH) TEL	Xen Exec Handset WHITE
9E+06	DTU-16D-1A(BK) TEL	Xen Exec Handset BLACK
9E+06	DTU-32D-1A(WH) TEL	Xen Professional Handset WHITE
9E+06	DTU-32D-1A(BK) TEL	Xen Professional Handset BLACK
9E+06	CONSOLE 60 BUTTON DSS/BLF & P/S	Xen 60 Button Operator Add-on Console WHITE
9E+06	CONSOLE 60 BUTTON DSS/BLF & P/S	Xen 60 Button Operator Add-on Console BLACK
9E+06	DTP-1-1A (WH) TEL	AT IIB Analogue handset
9E+06	DTP-1HD-2A(WH) TEL	AT 30 Analogue handset
XEN MAIL INTEGRATED DIGITAL VOICEMAIL
9E+06	XEN FMS(2)-U13 + LM &SK	XenMail Lite - 2 Channel Integrated Digital Flash-ROM Voicemail, including Soft Key & Live Monitoring
9E+06	XEN FMS(4)-U13 +LM +SK	XenMail Lite - 4 Channel Integrated Digital Flash-ROM Voicemail, including Soft Key & Live Monitoring
9E+06	XenMail Lite 2-to-4 Channel Upgrade	XenMail Lite 2-to-4 Channel Upgrade (Dealer must send completed Xen Mail Upgrade Form with PO)
9E+06	XenMail Lite Soft Key & Live Monitoring Upgrade	XenMail Lite Soft Key & Live Monitoring Upgrade

CHANGING THE TIME ON NEC HANDSETS

How do I change time/date on a Xen Alpha, Xen Axis, Xen Master or IPK Systems?

Press Feature, 9 and #
Use dial pad to enter hours and minutes
Press Recall to change Am / Pm
Press Hold to change Date
Press Recall to change Day of the week
Press # to move cursor to Date
Enter Date
Press Recall to change Month
Press # to move to Year
Press Feature button to save

How do I change the time/date on a DK616, DK824 or NDK 9000?

Press Function Key (FNC)
Then 9 & #
To move cursor use arrow keys , . or #
Press 0 - 9 to enter time, date, month or year
Press recall to switch Am / Pm
Press hold key to switch from time display to date display

NOTE: Operation to be done performed at Attendant Station

UNIVERGE NEAX 2400 IPX

What is NEC Protims?

Many of the features available within the system, are accessible from the NEC integral digital handset or Dterm, and are supported via a signalling method called Protims. /nThe Protims signalling is still being supported on all of the new IP connected Dterms, and as such allows an IP or SIP Dterm to have access to the same features sets as the traditional TDM Dterm.

What is an IP-PAD?

To allow the IP network to connect to the traditional environment, a package has been introduced which is called an IP-PAD. This device, which is a PCB (printed circuit board) can reside in a normal slot within the UNIVERGE NEAX 2400 IPX, and allows the linking of a maximum 32 paths between the traditional and the IP. /nThe IP-PAD quantities necessary within a system are calculated purely on a traffic requirement basis.

Are the traditional features of the NEAX PBXs supported over IP?

NECs PBX feature list extends to offer a choice of many hundreds of features, which can be selected and set within the system depending on a customers particular requirement. In nearly all cases these features are also available for users of IP and SIP Dterms. /nIf wishing to utilise IP Trunking, then the functionality offered with CCIS and FCCS are also both supported with IP.

Does the UNIVERGE NEAX 2400 IPX support SIP?

Yes, SIP is supported by the UNIVERGE NEAX 2400 IPX system under the management of the specific licenses activated within the CPU and the communication control of an Ethernet connected S-Box.

What is meant by support for peer to peer?

For the UNIVERGE NEAX 2400 IPX, IP peer to peer implies that an IP extension or an IP trunk does not have a physical point of reference within the PBX but is set in programming only and communicates via the Ethernet port of the system. When communicating to another telephony device, such as another extension or system trunk, the signalling and switching is all controlled directly from the CPU. The voice path however does not access the PBX but traverses via the IP DATA network directly from device to device.

What is the difference between the NEAX 2400 IPX and UNIVERGE NEAX 2400 IPX?

The UNIVERGE NEAX 2400 IPX offers with the following enhancements:

A new CPU shelf
The new 1 Gig Hz CPU
R19 Software on Initial release
New UNIVERGE NEAX badging
Updated UNIVERGE NEAX 2400 IPX front covers
S-Box connectivity for the support of SIP

What is required for OAI support on UNIVERGE NEAX 2400 IPX?

The integrated software option OAI (Open Applications Interface) is fully supported on the UNIVERGE NEAX 2400 IPX, without the requirement for any additional hardware. /nThe OAI software option is all that is required to enable the OAI functionality which is available via the CPU Ethernet port.

Is the NEC Univerge reliable and robust technology?

The Univerge NEAX 2400 IPX continues to utilise the mature technology of its predecessor, the NEAX 2400 IPX but with added benefits of providing a greater functionality of true IP switching peer to peer. On customer request, the opportunity is still available for multiple levels of built in redundancy such as dual CPU, redundant common control packages and dual internal Power packages.

What packages are supported on Univerge NEAX 2400 IPX?

Most of the packages currently deployed with the NEAX 7400 ICS, NEAX 7400 IMX and the NEAX 2400 IPX systems are also supported on the UNIVERGE NEAX 2400 IPX. Please check the specific package details with your NEC representative for confirmation and in many instances firmware upgrades are available if required.

What is a Protocol Handler (PH)?

The Protocol Handler function provides the intelligence necessary to allow control between the UNIVERGE NEAX 2400 IPX system and the individual network attached IP devices via communication with the IPX through the CPU Ethernet port.

Can the Univerge NEAX 2400 IPX allow scope for future growth?

The UNIVERGE NEAX 2400 IPX expansion offer is currently from one PIM (Port Interface Module) to 16 PIMs. This relates to a maximum of 6,144 ports as a single system, but can expand to around 192,000 ports when utilised with other UNIVERGE NEAX 2400 IPX or UNIVERGE SV7000 systems in a configured Fusion network. /nThe UNIVERGE NEAX 2400 IPX system, in similar fashion to its NEAX predecessors, has been designed to allow a relatively quick and simple opportunity for growth, and so offers ease of expansion with minimal down time and a high level of flexibility for the customer.

Will the UNIVERGE NEAX 2400 IPX support remote Gateways?

Yes, the UNIVERGE NEAX 2400 IPX with the relevant device licences can support not only IP stations but also IP connected trunk Gateways for ISDN and PSTN as well as IP connected Media Converters for support of analogue stations and Fax machines. There is also a 32 port Conference Gateway which connects over IP and is programmable for multiple, multi party conference calls.

If I currently use NEC handsets, will they still work on the UNIVERGE NEAX 2400 IPX?

Yes, in most instances you will be able to use your current handsets however you may not have access to all of the new features now available.

What benefits can I expect from using LCR on UNIVERGE NEAX 2400 IPX?

Yes, Least Cost Routing (LCR) is available on the UNIVERGE NEAX 2400 IPX systems. It provides the opportunity for customers to save on call costs with the U-IPX system automatically selecting the cheapest trunk route available for the call. This function can also be based on a time of day selection.

What is meant by the term IP Telephony?

IP Telephony is the convergence of voice and data communications on a single infrastructure.

Does the Univerge NEAX 2400 IPX offer a cost-effective implementation?

The UNIVERGE NEAX 2400 IPX continues to offer extensive expansion capability through its modular design and support of its many integrated solutions including IP, ISDN, CCIS, FCCS, ACD and OAI. /nThe level of modularity means a customer can choose to purchase a selection of individual components including software options, handsets or interface cards, at the initial installation or at any time through out the life of the system. This makes the solution ideal for phased implementation through an organisation, or alternatively for selected use on a business unit basis.

NEC XEN IPK

Does the NEC Xen IPK have a have a PC based programming utility?

Yes. It is called the Maintenance Access Terminal (MAT) and it allows user friendly creation of customer configuration files for upload to a customer site, backup of customer data, wizards to program features, plus a lot more.

Can NEC Xen IPKs be networked over an IP Network?

Yes, either using SIP or K-CCIS private networking. Using K-CCIS feature transparency between sites delivers capabilities such as centralised voicemail, busy lamp field, call forwarding, paging, uniform numbering plan and many more features.

How many BHCAs (busy hour call attempts) can the NEC Xen IPK support?

The NEC Xen IPK supports 1200 BHCAs.

Does the NEC Xen IPK support an IP desktop?

Yes, the Xen IPK supports the Dterm IP running Megaco firmware and a Soft Phone. SIP for communication to third party IP devices is also available.

How can the Xen IPKs IP Telephony capability reduce my PSTN trunk requirement and costs at my head office?

The number of PSTN trunks required can be reduced by; moving inter-site call traffic from the PSTN into the IP WAN network; using IP desktops at remote sites instead of mobile or PTSN phones for calls too and from the office thus moving PSTN traffic onto the IP WAN; and concentrating PSTN traffic at the one location and distributing calls to other sites over the IP WAN. This solution will increase PSTN trunk efficiencies compared with each site having PSTN access separately dimensioned.

Does the NEC Xen IPK Dterm also work on the IPS IPX and SV7000 core platforms?

The same hardware is used, but different firmware is required for the Dterm IP to operate with the IPS, IPX and SV7000 products.

What applications are supported on the Xen IPK?

Voicemail, Unified messaging (voicemail & fax & email), Uniform Call Distribution, Call Centre with Management Information System (MIS), TAPI based CPI, IP Telephony, DECT Wireless and Least Cost Routing (LCR).

If a new card is put in to the system without restarting it, will the CPU be able to identify it and initialize it in a standard configuration?

No, programming will be required so that the CPU knows the card has been installed.

I have a Xen Master or Axis and would like to upgrade to an IPK to take advantage of the new capabilities available. What equipment can I re-use with this upgrade?

Handsets and cards in the chassis can be re-used. The CPU cannot be re-used.

Which NEC Xen IPK cards are not hot swappable?

The CPU and the voicemail cards.

How many ports are supported on a standard and expanded NEC Xen IPK?

The standard Xen IPK supports up to 16 trunks and 32 stations. The expanded Xen IPK supports up to 64 trunks and 120 extensions.